Frequently Asked Questions
Everything you need to know about your Shapellx® experience.
How do I find my perfect size?
To find your best fit, please refer to our detailed Size Guide located on each product page. We recommend measuring your waist and hips accurately and comparing them to our chart, as shapewear sizing may differ from standard clothing sizes.
What is your return and exchange policy?
We offer a 60-day return and exchange policy. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that for hygiene reasons, some items may be final sale.
How long will it take to receive my order?
Standard shipping typically takes 5-8 business days within the United States. International shipping times vary by location, generally ranging from 7-15 business days. You will receive a tracking number once your order has shipped.
How should I care for my shapewear to ensure it lasts?
To maintain the compression and elasticity of your garments, we recommend hand washing in cold water with mild detergent. Avoid machine drying; instead, lay your shapewear flat to air dry in the shade.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options such as Afterpay and Klarna, allowing you to buy now and pay later.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 30 minutes of placing your order by contacting our customer support team via live chat or email.